Stigglee Group

Web Consultant



For the purposes of this agreement, ‘’ refers to Stigglee Group ltd, a registered UK company, Company No 12658276.

This Agreement constitutes the entire agreement between the Customer as an authorised user and and by using’s services, the Customer accepts, and agrees to be bound by, this Agreement.

Agreement to Terms and Conditions

This Agreement takes effect on the date on which the Customer first uses or tests services provided by or when the Customer pays for their services (including paying a deposit), whichever is the earliest.

From time to time, it will be necessary to update the terms and conditions and the Customer agrees to be bound by the new terms and conditions by their use of the system after the implementation date for them.

We reserve the right to impose immediate implementation of new terms and conditions where necessary for the protection of our computer system(s). Should the Customer find any new terms and conditions unacceptable, then the Customer will be granted a refund of any unexpired part of their subscription and the Customer agrees that, save for this refund, the Customer will not make any claims whatsoever for compensation in relation to the cancellation or withdrawal of their subscription.

The Customer is responsible for reviewing information regularly posted online in the terms and conditions pages.

Information Provided by the Customer

The Customer warrants that the name, address, and payment information that the Customer provides when the Customer first uses any service is correct, and the Customer agrees to notify of any changes in name, address and/or payment details.

The Customer agrees that may disclose the Customer’s name and address where there is any complaint about the content of the Customer’s pages or in relation to goods or services advertised there.

The Customer warrants that they are at least 18 years of age and that they possess the legal right and ability to enter into this Agreement and to use’s services in accordance with this Agreement.

The Customer agrees to be responsible for the use of and to comply with their responsibilities and obligations as stated in this Agreement.

Customers Responsibilities with Regards to Copyright

In situations where the customer provides images, text, animations, or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by in the construction of the website may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material.

The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.

It is the customers responsibility to supply all images to be used on the website, holds no responsibility for any demo images used in the initial design concepts which the customers chooses to leave on the design and re-use in the final website.

It is customer’s responsibility to ensure that all images used in any design are legal or copyright free. will not be held responsible, in anyway, for copyrighted content (text, images, videos etc) used on the website.

Usage will not monitor the contents of the Customer’s pages. Files that the Customer uploads to their web pages are subject to withdrawal without notice by upon complaint about their content where at their sole discretion deem this necessary.

The Customer warrants the accuracy, truthfulness or reliability of any information (including statements of opinion or advice) which they place on their web pages.

The Customer warrants that they are authorised to promote any information which they do so on their web pages (for example if the Customer is providing financial information, that they hold any necessary authorisation under the Financial Services Acts etc).

The Customer agrees to keep secure their identification, password and other confidential information relating to their account, if they have been supplied with such information. cannot guarantee that the system will never be infiltrated by unauthorised users. The Customer’s data may not be secure against such infiltration and the Customer assumes that risk. If the Customer finds evidence of infiltration, please inform and steps will be taken both to try and prevent it and to notify the proper authorities.

The Customer is personally responsible for the use of their account and the secrecy of their password. If the Customer is a corporate user then the company is also responsible, together with the individual using the account. In addition, the Customer is deemed to be logging onto the system (i.e. the authorised person for that account) when an account is logged on by using the correct account ID and password. The Customer must also inform immediately if someone steals their password or if they find someone else is using their ID. The Customer agrees to co-operate with and the police concerning any legal action taken arising from the misuse of the Customer’s account by anyone else.

The Customer is entirely responsible for the content of their web pages. The Customer may not, under any circumstances, use to do any of the following:

  • Publish, post, distribute or disseminate defamatory, infringing, obscene, indecent or other unlawful material or information
  • Threaten, harass, stalk, abuse, disrupt or otherwise violate the legal rights (including rights of privacy and publicity) of others
  • Engage in illegal or unlawful activities
  • Make available / upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless the Customer owns or controls the rights thereto or have received all necessary consents
  • Make available / upload files that contain a computer virus or corrupted data
  • Falsify the source or origin of software or other material contained in a file that the Customer makes available on their web pages
  • Act, or fail to act, in the Customer’s use of the web pages, in a manner that is contrary to applicable law or regulation. The Customer is entirely responsible for any civil or criminal liability which is incurred as a result of their use of the web pages.

If the Customer posts a defamatory / libellous message, it is the Customer that publishes it and the Customer who will be liable for the consequences of it. The Customer will also be liable for’s reasonable legal costs incurred in defending any defamation or libel action caused by the Customer’s page content and the Customer agrees to indemnify for any damages which are awarded against by a court of law or which pays as a result of settling such an action upon Counsel’s advice.

The network may only be used for lawful purposes by the Customer. The Customer acknowledges that is unable to exercise control over the content of the information passing over the connection, and shall not be liable for any posting, transmission or reception of information which infringes any UK law or regulation or which infringes any third party rights. Such posting, transmission or reception is strictly prohibited. cannot guarantee the availability of the service and reserves the right to suspend or terminate the service at any time.

Termination may terminate the Customer’s subscription at any time, with or without cause, upon reasonable notice.

Where terminates the Customer’s subscription with cause, or the Customer terminates their subscription, the Customer will not be entitled to any refund of any unused part of their subscription. expressly reserves the right to terminate or suspend the Customer’s subscription without prior notice should the Customer fail to comply with these Terms and Conditions or fail to pay an invoice in full as in the stated payment terms as displayed on the invoice or should deem such action necessary to protect and in such circumstances will confirm such termination or suspension by subsequent notice.

Save for any refund of unused parts of the subscription as above, the Customer will not be entitled to any compensation whatsoever in the circumstances of termination and will not be liable for any consequential loss whatsoever in relation to termination of the Customer’s account in any circumstances. After termination of the Customer’s account, may, if they deem it applicable, at their sole discretion, post a redirection to any new URL should the Customer desire this.

All monthly hosting contracts are for a minimum period of 12 months unless otherwise stated. All hosting contracts will commence upon settlement of all outstanding invoices for the build of the website and URL going live. If the customer cancels the hosting contract within this 12-month period they will be liable for all outstanding hosting payments. In addition, the website domain and the website source including all graphics, HTML code, Photos and Text will remain the sole property of stigglee during your 12-month contract. See Intellectual Property for more information.

If the customer wishes to cancel their hosting plan, they must notify a minimum 60 days in advance.

Contractual Extensions

Orders placed for the redesign or revamping of your website will result in the automatic renewal of your 12-month hosting contract.

Upon making an initial deposit for the redesign or revamping of said website, you agree to the renewal of your current hosting agreement to the 12-month term stipulated above.

Use of Material for Advertising will not distribute web pages outside without the subscribers consent but may include information about them in promotional materials and advertising and may make such information available to third parties for promotional or advertising purposes and the Customer agrees that files which they have uploaded to may be used in such manner and for such purposes.


50% of the agreed quotation will be payable in advance for Stigglee to undertake any work. The final balance will be due as soon as the site goes live.

The Customer agrees to pay all charges for their use of hosting services at the prices in effect at the beginning of their subscription period or the anniversary thereof. In some cases, an administration charge may apply.

All web pages, scripts, databases, graphics, or other digital products created by remains the property of until payment for such products is received in full. In certain circumstances will allow the customer to have an agreement to use a script owned by whilst the customer remains hosted on servers. reserve the right to remove digital content from the Customer’s web space or suspend or cease any of the services which coincide with the domain or hosting of the domain (these include forwarding, web server statistics and FTP access) if payment is not received during this time.

Any changes to the customer’s web pages, unless agreed in advance of their subscription period, will incur a minimum charge of £50 per hour. reserves the right to change prices or institute new charges for use of at any time.

Any prices agreed through a formal quotation are valid for 30 days from the date of that quotation.


Payment terms: Payment is currently accepted by direct transfer in UK Pounds Sterling, unless otherwise agreed.

Payment for hosting services will be invoiced annually at the rate agreed.

Payment of any balance will be due within 7 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.

Future Support:

The website is provided to and accepted by the customer as a fully functioning, completed work. is not responsible for future support. This support can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated.


Refunds will be given solely at the discretion of the Company Management.

Advertising on a hosted web site

If the Customer advertises or offers to sell goods or services via their web pages, they undertake to provide goods in conformity with any description and warranties made. The Customer agrees to comply with all relevant Advertising and Broadcast regulations, Consumer Credit Acts and Trades Descriptions Acts etc. If the Customer is advertising goods in the course of a trade or business this must clearly be so stated. Websites will be limited to a web space of 500MB, if a site goes over this allowance; additional hosting will have to be purchased for an additional £10 per month per 500MB of space used.

Search Engine Promotion are not responsible for the customer’s on-going web site promotion. Should the customer require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this, we are unable to make any guarantees about the success of any search engine promotion activity.


Should the customer wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

Exclusion of Warranties and Limitation of Liability and all services are provided “as is,” and makes no express or implied representations or warranties to the Customer regarding the usability, condition or operation thereof. will at all times use best endeavours to attempt to maintain an uninterrupted and error-free service, however make no representations or warranties regarding the services provided by them and do not warrant that use of will be uninterrupted or error-free, or that services will meet any particular criteria of performance or quality. will at all times use best endeavours to attempt to maintain and safeguard the Customer’s data on its system however accept no responsibility for any loss or damage to data or the loss thereof. expressly disclaim all implied warranties, including without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security or accuracy.

The Customer’s use of services is at their own risk. The Customer accepts full responsibility for such use and the risk of any loss resulting from their use of the system and the content of their pages. The Customer also accepts full responsibility for safeguarding their own data.

Notwithstanding contrary clauses in this Agreement, in the event that are deemed liable to the Customer for breach of this Agreement, the Customer agrees that’s liability is limited to the amount actually paid by the Customer for their subscription. The Customer hereby releases from any and all obligations, liabilities and claims in excess of this limitation.


We are not responsible for anything posted on the system (except by one of our staff) and the Customer agrees by using the system that will not be liable for any possible damages or losses incurred in connection with the use of the system, even if have been advised of this possibility and the Customer hereby waives any claims with respect thereto and the Customer agrees to indemnify and hold harmless from and against any and all reasonable claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable legal defence and other legal costs) incurred as a result of the Customer’s actions on the system or materials or information transmitted by the Customer in connection with the system. This means the Customer may have to pay where claims are made against us or our system by other callers or third parties.

The Customer agrees to indemnify from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims based upon or relating to the use of the Customer’s web pages, including any claim of libel, defamation, violation of rights of privacy or publicity, loss of service, non-supply, fraud, infringement of intellectual property or other rights or other claims whatsoever. will notify the Customer promptly of any claim for which seeks indemnification at the currently supplied address. will afford the Customer the opportunity to participate in the defence of such claim, provided that the Customer’s participation will not be conducted in a manner prejudicial to’s interests, as reasonably determined by and/or their lawyers.

Notices to may be sent by the Customer to’s electronic-mail address


General Terms and Law reserves the right to do normal system housekeeping such as creating back-ups AND do not accept responsibility for ensuring back up works – the Customer’s data security is their own responsibility. cannot guarantee that any Search Engine will index or list any web pages or web sites that are submitted to them by cannot guarantee that the customer will receive any email, online orders, bookings, visitors, and so forth to their web pages or web site.

If suspects illegal activity, we may notify the authorities and reserve the right to do anything on the system deemed necessary to protect our system.

The Customer acknowledges that no joint venture, partnership, employment, or agency relationship exists between the Customer and as a result of their use of The Customer agrees not to hold themselves out as a representative, agent or employee of The Customer agrees that will not be liable by reason of any representation, act or omission to act by the Customer.’s performance under this Agreement is subject at all times to existing laws and legal process and nothing contained in this Agreement is in derogation of’s right to comply with law enforcement requests or requirements relating to a Customer’s use of or information provided to or gathered by with respect to such use.

Intellectual Property

All Content included on the customers’ website, unless uploaded directly by the customer, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of By continuing to use the website the customer acknowledges that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

The customer may not copy, distribute, reproduce, store or in any other fashion re-use material from their website unless given express written permission to do so by

Starter and mini web sites (splash pages) are rented to customers on a 12-month rolling contract. If the customer does not renew the rental of the starter or mini web sites (splash pages), will remove any reference to that customer from the website.


If any of the provisions of this Agreement is judged to be illegal or unenforceable, the remainder shall continuation in full force and the effect of the remainder of them will be not be deemed to be prejudiced (unless the substantive purpose of this Agreement is then frustrated, in which case either party may terminate this Agreement forthwith on written notice).

Customer Service Level Agreement

Customers will be able to contact us via telephone during normal business hours, if nobody is available, please leave a voicemail. Both voicemail and email messages will be responded to within 12 hours and we endeavour to resolve all issues within 24 hours.

Complaints & Abuse Procedures

If you are unsatisfied with the service you have received, and you have not been able to reach a resolution with us over the phone or by email, you can make a formal complaint by writing to us at the following address, including your account information, and detailing the outstanding complaint.

12 Hewlett’s Close, Bozeat, NN297JX

We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.

To make us aware of any abuse, email

Entire Agreement

This Agreement constitutes the entire agreement between and the Customer with respect to the Customer’s use of and the subscription, and it supersedes all prior or contemporaneous communications and proposals, whether oral or written, between and the Customer with respect thereto. Each party confirms that it has not relied on any representation not recorded in this document inducing it to enter into this Agreement.

Note: if you breach these terms and conditions, your web page(s) may be removed from our server without notice.