TERMS & CONDITIONS
For the purposes of this agreement, ‘stigglee.com’ refers to Stigglee Group ltd, a registered UK company, Company No 12658276.
This Agreement constitutes the entire agreement between the Customer as an authorised user and stigglee.com and by using stigglee.com’s services, the Customer accepts, and agrees to be bound by, this Agreement.
Agreement to Terms and Conditions
This Agreement takes effect on the date on which the Customer first uses or tests services provided by stigglee.com or when the Customer pays for their services (including paying a deposit), whichever is the earliest.
From time to time, it will be necessary to update the terms and conditions and the Customer agrees to be bound by the new terms and conditions by their use of the system after the implementation date for them.
We reserve the right to impose immediate implementation of new terms and conditions where necessary for the protection of our computer system(s). Should the Customer find any new terms and conditions unacceptable, then the Customer will be granted a refund of any unexpired part of their subscription and the Customer agrees that, save for this refund, the Customer will not make any claims whatsoever for compensation in relation to the cancellation or withdrawal of their subscription.
The Customer is responsible for reviewing information regularly posted online in the terms and conditions pages.
Information Provided by the Customer
The Customer warrants that the name, address, and payment information that the Customer provides when the Customer first uses any stigglee.com service is correct, and the Customer agrees to notify stigglee.com of any changes in name, address and/or payment details.
The Customer agrees that stigglee.com may disclose the Customer’s name and address where there is any complaint about the content of the Customer’s pages or in relation to goods or services advertised there.
The Customer warrants that they are at least 18 years of age and that they possess the legal right and ability to enter into this Agreement and to use stigglee.com’s services in accordance with this Agreement.
The Customer agrees to be responsible for the use of stigglee.com and to comply with their responsibilities and obligations as stated in this Agreement.
Customers Responsibilities with Regards to Copyright
In situations where the customer provides images, text, animations, or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by Stigglee.com in the construction of the website may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material.
The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.
It is the customers responsibility to supply all images to be used on the website, Stigglee.com holds no responsibility for any demo images used in the initial design concepts which the customers chooses to leave on the design and re-use in the final website.
It is customer’s responsibility to ensure that all images used in any design are legal or copyright free. Stigglee.com will not be held responsible, in anyway, for copyrighted content (text, images, videos etc) used on the website.
stigglee.com will not monitor the contents of the Customer’s pages. Files that the Customer uploads to their web pages are subject to withdrawal without notice by stigglee.com upon complaint about their content where stigglee.com at their sole discretion deem this necessary.
The Customer warrants the accuracy, truthfulness or reliability of any information (including statements of opinion or advice) which they place on their web pages.
The Customer warrants that they are authorised to promote any information which they do so on their web pages (for example if the Customer is providing financial information, that they hold any necessary authorisation under the Financial Services Acts etc).
The Customer agrees to keep secure their stigglee.com identification, password and other confidential information relating to their account, if they have been supplied with such information.
stigglee.com cannot guarantee that the system will never be infiltrated by unauthorised users. The Customer’s data may not be secure against such infiltration and the Customer assumes that risk. If the Customer finds evidence of infiltration, please inform stigglee.com and steps will be taken both to try and prevent it and to notify the proper authorities.
The Customer is personally responsible for the use of their account and the secrecy of their password. If the Customer is a corporate user then the company is also responsible, together with the individual using the account. In addition, the Customer is deemed to be logging onto the system (i.e. the authorised person for that account) when an account is logged on by using the correct account ID and password. The Customer must also inform stigglee.com immediately if someone steals their password or if they find someone else is using their ID. The Customer agrees to co-operate with stigglee.com and the police concerning any legal action taken arising from the misuse of the Customer’s account by anyone else.
The Customer is entirely responsible for the content of their web pages. The Customer may not, under any circumstances, use stigglee.com to do any of the following:
- Publish, post, distribute or disseminate defamatory, infringing, obscene, indecent or other unlawful material or information
- Threaten, harass, stalk, abuse, disrupt or otherwise violate the legal rights (including rights of privacy and publicity) of others
- Engage in illegal or unlawful activities
- Make available / upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless the Customer owns or controls the rights thereto or have received all necessary consents
- Make available / upload files that contain a computer virus or corrupted data
- Falsify the source or origin of software or other material contained in a file that the Customer makes available on their web pages
- Act, or fail to act, in the Customer’s use of the web pages, in a manner that is contrary to applicable law or regulation. The Customer is entirely responsible for any civil or criminal liability which is incurred as a result of their use of the web pages.
If the Customer posts a defamatory / libellous message, it is the Customer that publishes it and the Customer who will be liable for the consequences of it. The Customer will also be liable for stigglee.com’s reasonable legal costs incurred in defending any defamation or libel action caused by the Customer’s page content and the Customer agrees to indemnify stigglee.com for any damages which are awarded against stigglee.com by a court of law or which stigglee.com pays as a result of settling such an action upon Counsel’s advice.
The stigglee.com network may only be used for lawful purposes by the Customer. The Customer acknowledges that stigglee.com is unable to exercise control over the content of the information passing over the stigglee.com connection, and stigglee.com shall not be liable for any posting, transmission or reception of information which infringes any UK law or regulation or which infringes any third party rights. Such posting, transmission or reception is strictly prohibited. stigglee.com cannot guarantee the availability of the service and reserves the right to suspend or terminate the service at any time.
stigglee.com may terminate the Customer’s subscription at any time, with or without cause, upon reasonable notice.
Where stigglee.com terminates the Customer’s subscription with cause, or the Customer terminates their subscription, the Customer will not be entitled to any refund of any unused part of their subscription.
stigglee.com expressly reserves the right to terminate or suspend the Customer’s subscription without prior notice should the Customer fail to comply with these Terms and Conditions or fail to pay an invoice in full as in the stated payment terms as displayed on the invoice or should stigglee.com deem such action necessary to protect stigglee.com and in such circumstances stigglee.com will confirm such termination or suspension by subsequent notice.
Save for any refund of unused parts of the subscription as above, the Customer will not be entitled to any compensation whatsoever in the circumstances of termination and stigglee.com will not be liable for any consequential loss whatsoever in relation to termination of the Customer’s account in any circumstances. After termination of the Customer’s account, stigglee.com may, if they deem it applicable, at their sole discretion, post a redirection to any new URL should the Customer desire this.
All monthly hosting contracts are for a minimum period of 12 months unless otherwise stated. All hosting contracts will commence upon settlement of all outstanding invoices for the build of the website and URL going live. If the customer cancels the hosting contract within this 12-month period they will be liable for all outstanding hosting payments. In addition, the website domain and the website source including all graphics, HTML code, Photos and Text will remain the sole property of stigglee during your 12-month contract. See Intellectual Property for more information.
If the customer wishes to cancel their hosting plan, they must notify stigglee.com a minimum 60 days in advance.
Orders placed for the redesign or revamping of your website will result in the automatic renewal of your 12-month hosting contract.
Upon making an initial deposit for the redesign or revamping of said website, you agree to the renewal of your current hosting agreement to the 12-month term stipulated above.
Use of Material for Advertising
stigglee.com will not distribute web pages outside stigglee.com without the subscribers consent but may include information about them in promotional materials and advertising and may make such information available to third parties for promotional or advertising purposes and the Customer agrees that files which they have uploaded to stigglee.com may be used in such manner and for such purposes.
50% of the agreed quotation will be payable in advance for Stigglee to undertake any work. The final balance will be due as soon as the site goes live.
The Customer agrees to pay all charges for their use of stigglee.com hosting services at the prices in effect at the beginning of their subscription period or the anniversary thereof. In some cases, an administration charge may apply.
All web pages, scripts, databases, graphics, or other digital products created by stigglee.com remains the property of stigglee.com until payment for such products is received in full. In certain circumstances stigglee.com will allow the customer to have an agreement to use a script owned by stigglee.com whilst the customer remains hosted on stigglee.com servers.
stigglee.com reserve the right to remove digital content from the Customer’s web space or suspend or cease any of the services which coincide with the domain or hosting of the domain (these include forwarding, web server statistics and FTP access) if payment is not received during this time.
Any changes to the customer’s web pages, unless agreed in advance of their subscription period, will incur a minimum charge of £50 per hour.
stigglee.com reserves the right to change prices or institute new charges for use of stigglee.com at any time.
Any prices agreed through a formal quotation are valid for 30 days from the date of that quotation.
Payment terms: Payment is currently accepted by direct transfer in UK Pounds Sterling, unless otherwise agreed.
Payment for hosting services will be invoiced annually at the rate agreed.
Payment of any balance will be due within 7 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.
The website is provided to and accepted by the customer as a fully functioning, completed work. Stigglee.com is not responsible for future support. This support can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated.
Refunds will be given solely at the discretion of the Company Management.
Advertising on a stigglee.com hosted web site
If the Customer advertises or offers to sell goods or services via their web pages, they undertake to provide goods in conformity with any description and warranties made. The Customer agrees to comply with all relevant Advertising and Broadcast regulations, Consumer Credit Acts and Trades Descriptions Acts etc. If the Customer is advertising goods in the course of a trade or business this must clearly be so stated. Websites will be limited to a web space of 500MB, if a site goes over this allowance; additional hosting will have to be purchased for an additional £10 per month per 500MB of space used.
Search Engine Promotion
stigglee.com are not responsible for the customer’s on-going web site promotion. Should the customer require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this, we are unable to make any guarantees about the success of any search engine promotion activity.
Should the customer wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
Exclusion of Warranties and Limitation of Liability
stigglee.com and all stigglee.com services are provided “as is,” and stigglee.com makes no express or implied representations or warranties to the Customer regarding the usability, condition or operation thereof.
stigglee.com will at all times use best endeavours to attempt to maintain an uninterrupted and error-free service, however stigglee.com make no representations or warranties regarding the services provided by them and do not warrant that use of stigglee.com will be uninterrupted or error-free, or that stigglee.com services will meet any particular criteria of performance or quality.
stigglee.com will at all times use best endeavours to attempt to maintain and safeguard the Customer’s data on its system however stigglee.com accept no responsibility for any loss or damage to data or the loss thereof.
stigglee.com expressly disclaim all implied warranties, including without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security or accuracy.
The Customer’s use of stigglee.com services is at their own risk. The Customer accepts full responsibility for such use and the risk of any loss resulting from their use of the system and the content of their pages. The Customer also accepts full responsibility for safeguarding their own data.
Notwithstanding contrary clauses in this Agreement, in the event that stigglee.com are deemed liable to the Customer for breach of this Agreement, the Customer agrees that stigglee.com’s liability is limited to the amount actually paid by the Customer for their subscription. The Customer hereby releases stigglee.com from any and all obligations, liabilities and claims in excess of this limitation.
We are not responsible for anything posted on the system (except by one of our staff) and the Customer agrees by using the system that stigglee.com will not be liable for any possible damages or losses incurred in connection with the use of the system, even if stigglee.com have been advised of this possibility and the Customer hereby waives any claims with respect thereto and the Customer agrees to indemnify stigglee.com and hold stigglee.com harmless from and against any and all reasonable claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable legal defence and other legal costs) incurred as a result of the Customer’s actions on the system or materials or information transmitted by the Customer in connection with the system. This means the Customer may have to pay stigglee.com where claims are made against us or our system by other callers or third parties.
The Customer agrees to indemnify stigglee.com from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims based upon or relating to the use of the Customer’s web pages, including any claim of libel, defamation, violation of rights of privacy or publicity, loss of service, non-supply, fraud, infringement of intellectual property or other rights or other claims whatsoever.
stigglee.com will notify the Customer promptly of any claim for which stigglee.com seeks indemnification at the currently supplied address. stigglee.com will afford the Customer the opportunity to participate in the defence of such claim, provided that the Customer’s participation will not be conducted in a manner prejudicial to stigglee.com’s interests, as reasonably determined by stigglee.com and/or their lawyers.
Notices to stigglee.com may be sent by the Customer to stigglee.com’s electronic-mail address firstname.lastname@example.org
General Terms and Law
stigglee.com reserves the right to do normal system housekeeping such as creating back-ups AND do not accept responsibility for ensuring back up works – the Customer’s data security is their own responsibility.
stigglee.com cannot guarantee that any Search Engine will index or list any web pages or web sites that are submitted to them by stigglee.com.
stigglee.com cannot guarantee that the customer will receive any email, online orders, bookings, visitors, and so forth to their web pages or web site.
If stigglee.com suspects illegal activity, we may notify the authorities and reserve the right to do anything on the system deemed necessary to protect our system.
The Customer acknowledges that no joint venture, partnership, employment, or agency relationship exists between the Customer and stigglee.com as a result of their use of stigglee.com. The Customer agrees not to hold themselves out as a representative, agent or employee of stigglee.com. The Customer agrees that stigglee.com will not be liable by reason of any representation, act or omission to act by the Customer.
stigglee.com’s performance under this Agreement is subject at all times to existing laws and legal process and nothing contained in this Agreement is in derogation of stigglee.com’s right to comply with law enforcement requests or requirements relating to a Customer’s use of stigglee.com or information provided to or gathered by stigglee.com with respect to such use.
All Content included on the customers’ website, unless uploaded directly by the customer, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of stigglee.com. By continuing to use the website the customer acknowledges that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.
The customer may not copy, distribute, reproduce, store or in any other fashion re-use material from their website unless given express written permission to do so by stigglee.com.
Starter and mini web sites (splash pages) are rented to customers on a 12-month rolling contract. If the customer does not renew the rental of the starter or mini web sites (splash pages), stigglee.com will remove any reference to that customer from the website.
If any of the provisions of this Agreement is judged to be illegal or unenforceable, the remainder shall continuation in full force and the effect of the remainder of them will be not be deemed to be prejudiced (unless the substantive purpose of this Agreement is then frustrated, in which case either party may terminate this Agreement forthwith on written notice).
Customer Service Level Agreement
Customers will be able to contact us via telephone during normal business hours, if nobody is available, please leave a voicemail. Both voicemail and email messages will be responded to within 12 hours and we endeavour to resolve all issues within 24 hours.
Complaints & Abuse Procedures
If you are unsatisfied with the service you have received, and you have not been able to reach a resolution with us over the phone or by email, you can make a formal complaint by writing to us at the following address, including your account information, and detailing the outstanding complaint.
12 Hewlett’s Close, Bozeat, NN297JX
We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.
To make us aware of any abuse, email email@example.com.
This Agreement constitutes the entire agreement between stigglee.com and the Customer with respect to the Customer’s use of stigglee.com and the stigglee.com subscription, and it supersedes all prior or contemporaneous communications and proposals, whether oral or written, between stigglee.com and the Customer with respect thereto. Each party confirms that it has not relied on any representation not recorded in this document inducing it to enter into this Agreement.
Note: if you breach these terms and conditions, your web page(s) may be removed from our server without notice.